Contact Centre Canada Annual General Meeting

Canadian Contact Centre industry leaders gathered at this year’s Annual General Meeting opportunity to hear Mitch Joel Social Media, Digital Marketing and Personal Branding Expert share his expertise on a subject that is on every Contact Centre leaders mind. How “social media is poised to transform our business models, our capabilities and moreover our thinking…” Mitch gave the audience a reason to pause as he communicated in a clear, insightful and entertaining way the enormity of the change that our industry is facing.

Mitch challenged the members to think about the different skill sets required to interact on social media, speed of communication, brand, empowerment of communication and competition.
United Airlines shared a compelling and innovative turnaround story focusing on employee engagement resulting in significantly lower operating expenses and dramatic improvements in culture and customer experience.

Donna Miller CEO of Contact Centre Canada shared the excellent progress we made in 2010. We are continuing to build confidence in the vision of working with a broad range of industry leaders and partners with a groundswell and focus to strengthen the contact centre industry in Canada.

Contact Centre Canada is gaining momentum in the industry, our membership increased by 20% including 10/50 2011 “Best Employers in Canada” and we are recognized as a key resource by Canadian and International government bodies in business attraction.

To become a member visit our website www.contactcentrecanada.ca

A new Sponsorship Program will be offered in Fall 2011.