Board of Directors

To ensure that it represents and leads the industry in addressing human resource challenges, Contact Centre Canada (CCC) follows a comprehensive process to select its board members.

CCC’s Board of Directors is made up of representatives from the contact centre industry, labour and academia, and industry suppliers and vendors:

Patsy Bertoia, Chair
Federal Express Canada Ltd.
Managing Director, Customer Service Canada
Mississauga, Ontario 

David Dobrosky, Vice-Chair
Scotiabank
Senior Vice President, Customer Contact Centre
Scarborough, Ontario

Kathryn O'Gorman, Secretary-Treasurer
Tribal Wi-Chi-Way-Win Capital Corporation
Director of Call Centre Operations
Winnipeg, Manitoba

Scott Williams, Past Chair
Davis & Henderson
Vice President, Credit Card Operations
Toronto, Ontario

Arleen King
TELUS Consumer Solutions
Vice President, Client Care and Data Network Assistance
Ville St-Laurent, Quebec

Dr. Lane Trotter
Senior Vice President Academic
Fanshawe College
London, Ontario

Howie West
Public Service Alliance of Canada
Work Reorganization Officer, Programs Branch
Ottawa, Ontario

Tammy Legacy
Manager, Operations
Asurion
Moncton, New Brunswick

Robert Campbell
Director of Operations
Virtual-Agent Services
Moncton, New Brunswick

Sandra MacLennan
Vice President, Customer Care
Purolator Inc.
Mississauga, Ontario

Debbie LeBlanc
Vice President, Customer Care
MTS Allstream
Winnipeg, Manitoba

Cindy Bratkowski
Senior Vice President, IT & Client Services
Pacific Blue Cross
Burnaby, British Columbia