Call Centre Week

  Call Centre Week Canada 2011
September 26-29, 2011
Toronto, Ontario
www.callcentrecanada.ca

A New Generation Call Centre: Progressing from a "Call Centre" to a "Digital Response Centre"

The full agenda is now avilable for  the 6th Annual Call Center Week Canada .  If you register by July 29, 2011 you can save $1,547 on the All Access Pass.

IQPC's 6th Call Centre Week Canada event in Toronto will give you the know-how to transform the traditionally perceived call centre model to being digitally enabled, understand the ROI and qualitative benefits to be gained, develop effective VoC programs, and learn how to better engage front line employees to drive your workforce amid change.

 Confirmed Speakers Include:

• Craig Smith, Senior Director of Strategy & Innovation, Customer Care, Rogers Communications
• Alice Thomas, Vice President of EBusiness, Mobile, Call Center Solutions, & Testing Application Services, Sun Life Financial
• Lyne Belanger, Vice President of Sales and Customer Care, belairdirect Insurance Mark Stevens, Vice President of Customer Care, Kobo Inc.
• Yves Lafond, Adjoint au Vice-président Opérations / Assistant Vice President Operations, iWeb.com
• Andrew Gillespie, Manager of Guest Services Worldwide, Four Seasons Hotels and Resorts
• Martin Dagneau, Directeur Centre d'appel | Call Center Director,Weblocal.ca / Transcontinental
• Kevin Pierre, Director of Enterprise Planning, Davis + Henderson
• Valerie Jones, Former Director of Web Marketing and Chief Online Officer,Virgin Mobile Canada
• AND MANY MORE!

Register by July 29, 2011 and save $1,547 on the All Access Pass! The All Access Pass grants you entrance to the two day Main Conference on September 27-28, 2011 

PLUS:

Pre Conference Workshops - Monday, September 26, 2011:

Workshop A - Professional Development: How to Enhance Experience through Proactive Learning & Motivation Solutions
Workshop B - Aligning New Technology + Data Analytics to Maximize Centre Performance & Advance Customer Experience
Workshop C - Digital 360! Leveraging Web, Social Media, & Mobile Integration to Drive ROI To Your Centre

AND:

Post Conference Site Tour Day - Thursday, September 29, 2011

SITE TOUR 1: LoyaltyOne, owner and operator of the AIR MILES Reward Program onsite tour SITE TOUR 2: Four Seasons Hotels and Resorts Toronto Contact Centre "Social Media" Site Tour

To register now: visit www.callcentrecanada.ca, call 800-882-8684 or email info@iqpc.com. Join our LinkedIN Group and connect with other Call Centre leaders!