Careers

Thinking about a career in the customer contact centre industry? Consider the following benefits: 

• Something for everyone
  
  The industry offers a wide variety of occupations, ranging from entry-level positions to senior management roles. Consider just a few examples: customer service representative, workforce scheduling supervisor, database manager, contact centre team lead and manager, technical support provider and HR manager/recruiter.
   
• Opportunities for advancement
  
  A customer contact centre is a great place to start a career. It provides new employees the opportunity to develop critical skills in communication, customer service and technology, and to gain a thorough knowledge of the organization and its products and services. And due to the industry’s exponential growth and rapid evolution, there are plenty of opportunities for advancement. In addition, contact centres offer customer service representatives job enlargement, job enrichment and job tiering opportunities to develop new skills and competencies. 
  
  
• On-the-job guidance
  
  Many workers currently in the industry have noted their appreciation for the on-the-job guidance and coaching they receive. Coaching is a beneficial aspect of working in a customer contact centre. Not only does it ensure excellent customer service, but it helps to identify employee training and development needs. 
  
  
• Flexible, inclusive work environment
  
  Contact centres are built with the employee in mind. They offer light-friendly facilities and common areas where workers can relax and socialize. And, thanks to adaptive technologies, there are many employment opportunities within contact centres for people with disabilities of all kinds. 
  
  
• Opportunities for retired workers
  
  The industry offers many opportunities for people who have taken early retirement. Retired workers have a wealth of experience that is welcomed by contact centre employers.
   
• Vital to Canada’s economy
  
  Customer contact centres are critical to the success of many of Canada’s key industrial sectors. Financial services, telecommunications, utilities, transportation, and service industries (such as hospitality, software and retail) all rely heavily on customer contact centres to ensure positive customer relations.

To learn more, please download our Connect to a Career Flyer (PDF - 0.3 MB) and visit Career Links.