Attention Small Contact Centres
We Need Your Input To Help Your Business
The Pan Canadian Engagement Strategy Project is the result of a series of “You Talk. We Listen.” summits held with industry leaders and stakeholders from government, education and training, and special interest groups across Canada in 2009. Read More>>
Contact Centre Canada Website Updates
Contact Centre Canada is always working towards keeping you up-to-date about our industry and our efforts to build a world class Canadian contact centre industry brand. We are currently updating the format, look and functionality of our website – but before all the changes there is a great deal of new information, news sharing and value to be gained from visiting our current site.
Check out the newest updates to http://www.contactcentrecanada.ca/ including:
JOHN IBBITSON ADDRESSES CONTACT CENTRE LEADERS
 |
|
Contact Centre Canada held its 6th Annual General Meeting at the Delta Fredericton, in Fredericton, New Brunswick on June 10th, 2010.
Read More>>
|
National Certification Industry Consultation Report
Contact Centre Canada is dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre vertical. Contact Centre Canada connects to industry through stakeholder roundtable discussions across the nation. This report describes the results, discussions, findings and recommendations from the industry consultation held from March 2 – March 12, 2010 in Vancouver BC, Calgary AB, Winnipeg MB, Toronto Ont, Moncton NB and Montreal QC.
Read report here: National Certification Industry Consultation Report
Focus Group Updates
As part of its National Certification Project, Contact Centre Canada (CCC) held six (6) industry consultation sessions in Vancouver, Calgary, Winnipeg, Toronto, Moncton and Montreal during the first two weeks of March. These sessions involved a wide range of industry stakeholders representing employers and industry associations from across the contact centre industry. Participants were presented with a series of questions regarding a proposed corporate accreditation and individual certification program model. Valuable input was gathered by the project team for analysis and incorporation into the proposed models. Read More>>
Looking for new and exciting career opportunities?
The contact centre industry in Canada offers competitive salaries in a sector that continues to strengthen and grow. Canada’s contact centre industry open doors for people just starting their career as well as management and executive positions.
Visit Contact Centre Canada’s employment opportunity page for details on recent job postings as well as access to other career links.
Contact Centre Industry Reports
Contact Centre Canada is in the midst of its project planning cycle. Our philosophy is that successful planning can only be achieved if the direction of the projects is defined by the industry that Contact Centre Canada serves. The purpose of the sessions is to learn from industry stakeholders what are the key human resource issues and challenges affecting their industry, specifically in the areas of attracting, developing and retaining talent. These reports describe the purpose, process, findings and recommendations of the consultation between Contact Centre Canada, the members of the London Contact Centre Association and the Relationship Marketing Association. Read More>>
Current Human Resources Trends in the Contact Centre Sector
This report was commissioned by Contact Centre Canada – Centre de contact clientèle du Canada, with support from Human Resources and Skills Development Canada – Ressources humaines et Développement des compétences Canada.
The report is based on a review of scholarly and trade literature, interviews with 36 industry leaders and public officials, and a survey of contact centres in the financial sector. Read More>>