To ensure that it represents and leads the industry in addressing human resource challenges, Contact Centre Canada (CCC) follows a comprehensive process to select its board members.
CCC’s Board of Directors is made up of representatives from the contact centre industry, labour and academia, and industry suppliers and vendors:
Scott Williams, Chair
Canadian Tire Financial Services
Associate Vice President, Professional Dispatch Group and Corporate Customer Support
Welland, Ontario
Patsy Bertoia
Federal Express Canada Ltd.
Managing Director, Customer Service Canada
Mississauga, Ontario
David S. Dobrosky
Scotiabank
Vice President, Atlantic Customer Contact Centre
Halifax, Nova Scotia
Arleen King
TELUS Consumer Solutions
Vice President, Client Care and Data Network Assistance
Ville St-Laurent, Quebec
Jean Mitchell
British Columbia Institute of Technology
Manager, Call Centre and Industry Training Solutions
Vancouver, British Columbia
Kathryn O'Gorman
Tribal Wi-Chi-Way-Win Capital Corporation
Director of Call Centre Operations
Winnipeg, Manitoba
Howie West
Public Service Alliance of Canada
Work Reorganization Officer, Programs Branch
Ottawa, Ontario
Tammy Legacy
Manager, Operations
Asurion
Moncton, New Brunswick
Robert Campbell
Director of Operations
Virtual-Agent Services
Moncton, New Brunswick
Sandra MacLennan
General Manager, Customer Care Team
Purolator Courier
Mississauga, Ontario
Debbie LeBlanc
Vice President, Customer Care
MTS Allstream
Winnipeg, Manitoba