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Mission Statement

The mission statement of Contact Centre Canada is:

To contribute to the health and prosperity of the customer contact centre industry and of its workforce.

The Sector Study report for the customer contact centre industry includes a number of human resources challenges facing the industry. To address these challenges Contact Centre Canada identified five key strategic objectives:

  1. Raise the profile of the customer contact centre industry
  2. Develop a recruitment and retention strategy
  3. Develop partnerships with educational institutions and other training providers
  4. Develop a strategy to produce and share information
  5. Establish partnerships with other key stakeholders such as governments and industry associations.

To accomplish those objectives, we are currently developing several projects in the areas of contact centre industry image, occupational standards, and benchmarking.

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News and Upcoming Events

NEWS 2009-09-01

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YOU TALK. WE LISTEN. HRONLINE UNDERWAY!

Contact Centre Canada (CCC) is pleased to announce that the HROnline project is well underway. Funded by the Government of Canada’s Sector Council Program, the HROnline initiative was conceived through consultation with industry stakeholders. The objective of the project is to produce a portal with an integrated set of extensible platforms to support HR business processes specifically related to engaging knowledge workers and organizations in the contact centre industry. read more ›

EVENTS 2010-08-30

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Fifth Annual Continuing Education and Contract Training Conference

Continuous Learning 3.0 : The Transformation of Education October 6 & 7 National Capital Region Host Colleges: Algonquin College, Cégep de l’Outaouais, Heritage College, and La Cité collégiale read more ›

NEWS 2009-04-29

The Government of Canada partners with industry to help workers adapt to a changing market

OTTAWA, ONTARIO, April 22, 2009 — The Honourable Diane Finley, Minister of Human Resources and Skills Development and Regional Minister for Southwestern Ontario, announced financial support for industry-led sector councils that will help improve workers’ skills and knowledge and address other human resources issues, such as occupational standards and recruitment. The announcement took place at Contact Centre Canada, in the company of many sector council leaders. read more ›

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