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Criteria

Contact Centre Canada (CCC) membership is open to Canadian companies and organizations operating in Canada and abroad with a common interest in addressing human resource issues within Canada’s contact centre industry.

These may include, but are not limited to: 

  • Canadian contact centres within the following industries and sub-sectors:
    • Engineering and Construction (Building suppliers, guilders)
    • Entertainment and Leisure (Hotels, ticket booking)
    • Finance (Banking, insurance, credit cards, loans, debt collection, credit checking agencies)
    • Food and Drink (Brewers, food suppliers)
    • Information Technology/IT (Technology sales and service, ISPs)
    • Manufacturing (Manufacturers, often product support and queries)
    • Medical (Pharmaceuticals, healthcare)
    • Motoring (Manufacturers, rental, assistance)
    • Outsourcing and Telemarketing (Large full-service outsourcers and telemarketing companies)
    • Retail and Distribution (Home shopping, catalogue, parcel carriers, logistics, support for physical shopping outlets)
    • Printing and Publishing (Newspaper and magazine advertisements, subscriptions, etc.)
    • Public Services (Government, federal, state, local, agencies, emergency services)
    • Services (Non-physical service offerings to public and business including security, home improvement, directory and legal)
    • Telecoms (Mobile and fixed line operators, sales and support)
    • Transport and Travel (Public transport information and booking, travel agents)
    • Utilities (Gas, electricity, water)

 

  • Canadian organizations, associations and institutions supporting the contact centre industry
  • Canadian federal, provincial, territorial and municipal government departments and agencies

Members must support CCC’s vision and mission. 

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News and Upcoming Events

NEWS 2009-09-01

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YOU TALK. WE LISTEN. HRONLINE UNDERWAY!

Contact Centre Canada (CCC) is pleased to announce that the HROnline project is well underway. Funded by the Government of Canada’s Sector Council Program, the HROnline initiative was conceived through consultation with industry stakeholders. The objective of the project is to produce a portal with an integrated set of extensible platforms to support HR business processes specifically related to engaging knowledge workers and organizations in the contact centre industry. read more ›

EVENTS 2010-08-30

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Fifth Annual Continuing Education and Contract Training Conference

Continuous Learning 3.0 : The Transformation of Education October 6 & 7 National Capital Region Host Colleges: Algonquin College, Cégep de l’Outaouais, Heritage College, and La Cité collégiale read more ›

NEWS 2009-04-29

The Government of Canada partners with industry to help workers adapt to a changing market

OTTAWA, ONTARIO, April 22, 2009 — The Honourable Diane Finley, Minister of Human Resources and Skills Development and Regional Minister for Southwestern Ontario, announced financial support for industry-led sector councils that will help improve workers’ skills and knowledge and address other human resources issues, such as occupational standards and recruitment. The announcement took place at Contact Centre Canada, in the company of many sector council leaders. read more ›

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