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Items
Featured
Contact Centre Canada (CCC) is pleased to announce that the HROnline project is well underway. Funded by the Government of Canada’s Sector Council Program, the HROnline initiative was conceived through consultation with industry stakeholders. The objective of the project is to produce a portal with an integrated set of extensible platforms to support HR business processes specifically related to engaging knowledge workers and organizations in the contact centre industry.
Date: 2009-09-01
Category:
NEWS
Featured
Continuous Learning 3.0 : The Transformation of Education
October 6 & 7
National Capital Region
Host Colleges: Algonquin College, Cégep de l’Outaouais, Heritage College, and La Cité collégiale
Date: 2010-08-30
Category:
EVENTS
OTTAWA, ONTARIO, April 22, 2009 — The Honourable Diane Finley, Minister of Human Resources and Skills Development and Regional Minister for Southwestern Ontario, announced financial support for industry-led sector councils that will help improve workers’ skills and knowledge and address other human resources issues, such as occupational standards and recruitment. The announcement took place at Contact Centre Canada, in the company of many sector council leaders.
Date: 2009-04-29
Category:
NEWS
Contact Centre Canada is proud to announcement the launch of the new National Benchmarking Project. This project will address one of the most critical issues facing the sector – the lack of Canadian benchmark data, Canadian best practices and Canadian key performance indicators for centres of all sizes across all industry vertical.
Date: 2009-10-23
Category:
NEWS
On October 27, 2009 Contact Centre Canada in partnership with the London Contact Centre Association held an industry summit at Ivey Spencer Conference Centre. Contact centre industry leaders from the London, Ontario area joined Contact Centre Canada’s CEO, Donna Miller, for a lively discussion regarding the sector’s key human resource challenges.
Date: 2009-11-10
Category:
NEWS
On November 5, 2009 Contact Centre Canada in partnership with the Relationship Marketing Association held an industry summit at Fairmont Queen Elizabeth, in Montreal, Quebec.
Date: 2009-12-15
Category:
NEWS
Contact Centre Canada is pleased to announce the launch of its latest project - ‘National Certification’. The focus of National Certification is to create an employer and employee-based National Certification model in response to the need expressed through contact centre leaders in Canada. This worthy endeavour follows Contact Centre Canada’s Occupational Standards project. In both cases, the outcome will be to standardize occupational skills in the industry across Canada. The project team is comprised of certification experts who will ensure the program created is all encompassing and, through its industry drive Advisory Committee, equally ensures it fulfills the requirements industry has identified. The project is specific to the contact centre industry and will be reflective of its unique needs and challenges specific to the Canadian market.
Date: 2009-12-22
Category:
NEWS
Contact Centre Canada is currently conducting a national search for contact centre industry front line workers/agents, forecaster/schedulers, team leads, managers and directors who are committed to raising the profile of our industry using our National Certification project as a critical stepping stone toward this effort.
Date: 2010-01-12
Category:
NEWS