Home / News and Events / Events /

National Certification Update

  National Certification Project Advisory Committee members from left to right:
Allison Chapman (CCC), Susan Haywood (CCC), Melanie Swenarchuk (Winnipeg 311), Steve Crawford (Director's Choice), Beth Departie (Acrobat Research Inc.), Isabelle Gonthier (CCC), Kimm Tremblay (Pepsi Direct), Cindy Bratkowski (Pacific Blue Cross), Angélique Ingabire-Cyr (HRSDC), Michael Campbell (Fairmont/Raffles Hotels International).
Contact Centre Canada’s National Certification Project Advisory Committee held their first meeting in Toronto on January 15, 2010. The Committee were provided with an overview of a National Certification Program Framework for an employer and employee-based model. This two-year project undertaking responds to needs identified by Contact Centre leaders throughout Canada, and focuses on standardizing occupational skills and nationally recognizing company and employee excellence in the sector. An industry consultation process will be conducted across Canada in March to validate the criteria and models being proposed for a National Certification Program.
This Week’s Most Popular Content
News and Upcoming Events

NEWS 2009-09-01

Featured

YOU TALK. WE LISTEN. HRONLINE UNDERWAY!

Contact Centre Canada (CCC) is pleased to announce that the HROnline project is well underway. Funded by the Government of Canada’s Sector Council Program, the HROnline initiative was conceived through consultation with industry stakeholders. The objective of the project is to produce a portal with an integrated set of extensible platforms to support HR business processes specifically related to engaging knowledge workers and organizations in the contact centre industry. read more ›

EVENTS 2010-08-30

Featured

Fifth Annual Continuing Education and Contract Training Conference

Continuous Learning 3.0 : The Transformation of Education October 6 & 7 National Capital Region Host Colleges: Algonquin College, Cégep de l’Outaouais, Heritage College, and La Cité collégiale read more ›

NEWS 2009-04-29

The Government of Canada partners with industry to help workers adapt to a changing market

OTTAWA, ONTARIO, April 22, 2009 — The Honourable Diane Finley, Minister of Human Resources and Skills Development and Regional Minister for Southwestern Ontario, announced financial support for industry-led sector councils that will help improve workers’ skills and knowledge and address other human resources issues, such as occupational standards and recruitment. The announcement took place at Contact Centre Canada, in the company of many sector council leaders. read more ›

Read more news