HR to GO!

The recruiting and retention tool kit designed exclusively for contact centres

• reduce turnover
• save time and money
• improve performance management
• gain a competitive edge

Get it today!

What is HR To GO?

HR To GO! is a comprehensive, ready-to-use online tool filled with valuable information, templates and guides to help you at every stage of the HR cycle, from recruitment, selection and training to coaching, recognition, retention and promotion.

It’s like having an entire human resource department at your fingertips!

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The right tool for today’s challenges 

Research shows that, for contact centres, turnover rates of up to 30% are common. In fact, half of all contact centres rank retention as one of their top issues.

Not only is it difficult to keep your current employees, replacing those who leave is getting harder and harder because of demographic changes and high demand in many competitive markets.

As labour demographics shift and supply dwindles, good HR management becomes an ever-more crucial piece of the employment puzzle.

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You asked. We listened.

HR To GO! is a response to requests by contact centre employers for information, ideas and tips that are relevant, practical and easy to use, tools that will make a real difference. Now.

And, unlike other one-size-fits-all products you may have seen, HR To GO! is industry-focused. The content, including actual case studies, has been fully customized to meet the specific and unique needs of contact centres.

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No HR department? No problem!

Many smaller contact centres simply don’t have a human resource department, or even an HR specialist. Managers at these centres often have to wear a lot of different hats, from operations and sales to administration and staffing.

If that sounds familiar, you’ll be happy to know that HR To GO! has been designed especially for you.

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Works the way you need it to.

Do you need a comprehensive solution that helps you to address all aspects of the HR cycle? Or, do you just want some tips for a specific area of interest?

Whatever your needs, HR To GO!’s flexible, modular design enables you to zero in on exactly what you need, when you need it.

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Approaches that work.

Developed by HR specialists, HR To GO! is founded on solid research and was developed based on proven methods that can help any organization address its staffing and staff management challenges.

Even if you already have good HR methods and systems in place, HR To GO! will help you raise the bar and make good practices even better.

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Save money.

HR To GO! can help you reduce turnover, reduce training costs and reduce the number of unsuccessful hires.

Studies show that contact centres can spend up to $3,500 to recruit and train just one employee. When the stakes are that high, it’s not hard to see why those contact centres that hire wisely and retain their employees will be in the best position to succeed.

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Save time.

With HR To GO! we’ve done a lot of the work for you. Tools include numerous checklists, guides and samples as well as fully customizable templates such as application and interview forms, letters of offer and employee manuals. Use them as-is, or customize them as required to fit the unique needs of your organization.

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Improve management of low performers.

Many supervisors find that managing low performers is especially challenging. HR To GO!’s performance management module can help you navigate this difficult area, with information on how to handle poor performance, how to give constructive criticism and how to resolve conflict.

It will also help you to develop your employees using proven coaching techniques, meaningful discussion and other methods, such as training.

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Gain a competitive edge.

There are a lot of companies competing for potential employees. HR To GO! can help you build a more supportive and desirable workplace, ensuring your organization is viewed as an employer of choice.

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How much does it cost?

Through a special licensing agreement, HR To GO! is available exclusively to Contact Centre Canada members for a nominal fee of only $50.00.

Why wait? Given the challenges our industry faces—and we know they are many—you can’t afford not to take advantage of this valuable and practical tool kit. Get it now!

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Not a member? 

If you’re not already a member of Contact Centre Canada, it’s time to find out what you’ve been missing. Membership is free and open to anyone working in the contact centre industry. Plus, as a member, you’ll benefit from networking opportunities and access to the latest information and research on HR issues in our industry.
Become a member now.

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