Membership

Become a member of Contact Centre Canada (CCC) and play a vital role in shaping your industry’s future.  As a member, you will benefit from networking opportunities and the latest information and research on HR issues in the industry.

Membership will provide your organization with access to a forum for:

• Shaping the direction of your industry
  The customer contact centre industry is quickly gaining visibility and momentum. It is also being radically altered by emerging technologies. As a member of CCC, your organization will have a voice in how these developments take place, ensuring the prosperity of the industry, and the skills and welfare of its workforce.
   
• Identifying and moderating industry risks and challenges
  CCC’s broad-based human resource strategies will help individual customer contact centres manage risks and challenges. For example, CCC responded to the forecasted national labour shortage by developing collective recruitment strategies.
   
• Directing research and work that will coordinate the sector’s human resource initiatives
  Because CCC is committed to promoting and improving the industry’s image, individual customer contact centres can focus on marketing their own firms, secure in the knowledge that the public is aware of their industry’s significance. This will afford individual firms the opportunity to bring their domestic and international competitive advantage to a higher level.
   
• Leveraging the weight of an entire industry
  Most customer contact centres have their hands full dealing with internal processes. They often lack the resources necessary to effect change on a larger scale. By joining CCC, contact centres will be able to leverage the weight of the entire industry to ensure that decision-makers respond to their human resource requirements.
   
• Integrating the industry’s collective resources to generate “best in class” solutions
  Pooling the sector’s resources and talent will enable customer contact centres to benefit from better solutions than they could develop on their own. For example, industry representatives could collaborate to develop a computer-based simulation for employee or management training that could be adapted to meet the needs of a variety of contact centres.