National Certification Industry Consultation Report

Contact Centre Canada is dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre vertical. Contact Centre Canada connects to industry through stakeholder roundtable discussions across the nation. This report describes the results, discussions, findings and recommendations from the industry consultation held from March 2 – March 12, 2010 in Vancouver BC, Calgary AB, Winnipeg MB, Toronto Ont, Moncton NB and Montreal QC. 

Read report here:  National Certification Industry Consultation Report

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