News

Demystifying the Ontario Apprenticeship Training Program For Information Technology Contact Centres

Demystifying the Ontario Apprenticeship Training Program For Information Technology Contact Centres (read more)

2012-01-30 13:44
News
Contact Centre Canada Third Quarterly Trends Survey Results

Contact Centre Canada is pleased to have completed our 3rd Quarter Trends Survey and to share the results with our Members.  We continue to be impressed with the level of contact centre participation in our Canadian, sector specific survey - demonstrated by a participation rate increase of 74% since our inaugural survey in March, 2011.

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2011-11-04 11:59
News
Contact Centre Canada National Association Summit

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2011-11-02 08:43
News
Contact Professional Alliance 2011-2012 Contact Centre Salary Survey

Welcome to the CPA 2011- 2012 Contact Centre Salary Survey

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2011-10-27 07:59
News
Call Centre Week

2011-07-14 11:33
News
June 2011 Survey Results

This June 2011 quarterly report of survey findings is intended to track the trends occurring in the Contact Centre Industry across Canada.

Click here to download the survey results

2011-07-14 11:04
News
Annual General Meeting June 28, 2011

Don’t miss this outstanding opportunity to listen to the author of ‘Six Pixels of Separation,’ Mitch Joel and Contential Airlines miracle worker, B.J. McDonald. The guest speakers will follow a review of Contact Centre Canada's accomplishments and challenges of the past year.

Click here to read more!

2011-06-03 12:54
News
National Trends Analysis – Contact Centre Industry Survey Findings: March 2011

Contact Centre Canada’s National Trends Analysis Survey was conducted in March 2011 and reflects the period January to March 2011. We also included data from KPMG’s quarterly C-Suite Survey: The Economy and Expectations for the 2011 Federal Budget that was published in the Globe and Mail on March 21, 2011...Read more

Our members also have access to more resources join today.

2011-04-05 09:56
News
Contact Centre Canada’s National Certification Program: Recognizing the Contribution of Industry Subject Matter Experts

At Contact Centre Canada we are dedicated to resolving key human resources challenges that can inhibit business success. One resolution that we are thrilled to be able to give an update on is the progress of our National Certification Program, an initiative meant to lift the stature of the contact centre profession.

2010-12-21 11:37
News
Best Practices in Workforce Management: A National Study in Contact Centres

Contact Centre Canada Members are invited to participate in a national study of best practices in workforce management in contact centres in Canada. Contact Centre Canada was active in ensuring the success of the 2006 report. This new report is a joint initiative by Danielle van Jaarsveld (Sauder School of Business, University of British Columbia) and Ann Frost (Richard Ivey School of Business, University of Western Ontario).

2010-11-10 11:14
News

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