Most career types have associations that help members have access to resources and interact with people within the same career circle. This is the same role that call centre associations play for contact centre reps, managers and operators.
While several contact centre associations are on the rise today, here are six that are worth joining.
This is a site under the ORCCA which is the Ottawa Regional Call Centre Association in full. The association is dedicated to helping in the advancement of the contact centre profession, especially for individuals living within the National Capital Region of Canada.
Professional Association for Customer Engagement (PACE )
PACE is an association that aims to promote ethical behaviour, professionalism and growth within the call centre industry. Since its formation, the association has had a lot of successful endeavours thanks to its commitment to building and maintaining a professional contact centre industry. PACE has grown to be one of the biggest trade associations for contact centre professionals. Due to its global reach members of PACE get many benefits such as:
- Getting collaborative working opportunities that save time and effort
- Shared learning experiences
- Access to cutting-edge technology in the contact centre space
- Discovery of new ideas and trends whilst networking with other contact centre professionals.
The Contact Centre Association
While there are contact centre associations in different countries and states, this one specifically undertook a global mission to provide a support cushion for the contact centre community all over the globe. If you are a workforce manager, contact centre supervisor, director or any member of the executive board you could get equipped with adequate tools and techniques to help you in problem-solving, career development and growing business skills within the contact centre industry.
Individuals in this association have access to both professional and educational networks to help in career advancement. All this comes in handy with resources and useful information being within their convenient reach.
In New Zealand, end users of telecommunications formed this non-profit organisation in 1986. Since its formation, TUANZ has aimed to bring the nation into OECD’s top 10 countries. The ranks are done based on information, communication and technologies with the primary focus being on communications
Association of Government Contact Centre Professionals (AGCCP)
In the United States, contact centre professionals within government contact centres are free to join the AGCCP. This association helps its members to gain access to knowledge while building working relationships within their career spaces. Some of the goals for this organisation include improving service delivery, strengthening standards within the contact centre sector, and enhancing the quality of call centre workplaces.
National Association of Call Centres
The National Association of Call Centres was formed in 2005. Ever since it was created, its goal has been to advance its industry by providing research, updated resources and products to members. This, in the long run, helps in proper decision making and service delivery.
The organisation is a non-profit and among its other services, it provides members with an opportunity for learning on the job and building professional networks.
If you are a contact centre professional and have been debating on which association you can join then the above list should help you make a more informed decision. You can choose an association that operates only in Canada or you can opt for a global one. The choice is yours.