Training

Get access to the education you need to start your career in the contact centre industry!

Centennial College – Contact Centre Operations Program

The Contact Centre Operations program provides four months of skills focused training, which takes place in Centennial’s “real life”, state-of-the-art training facility. This 15-week certificate program will prepare you for a challenging and rewarding career in contact centre operations.

The customer contact centre industry is one of the fastest growing sectors in Canada and hundreds of exciting career opportunities are available for graduates of this program.

Call Centre of Excellence

Canadians love their telephones. So much so that they do an astonishing $1 billion a day in business over the phone - buying, selling, doing banking, lining up their insurance, booking travel, or getting technical advice. When customers want service they pick up the phone. Smart businesses are there to answer.

That's where call centres play their part - with a combination of telephone and computer technology they help improve customer service, boost sales, and smooth operations. BCIT has teamed with leading corporations and leaders in the call centre industry to showcase call centre technology and build BC's call centre industry, one of Canada's most dynamic sectors.

Customer Care Agent - Information Technology Contact I

Problem solving and communicating, this is the "name of the game" for customer care agents. Customer care agents provide customer service over the telephone for activities ranging from sales to technical troubleshooting. Agents access information provided to help customers with their concerns, negotiate customer issues, and generally provide effective service to customers. The customer care agent maintains a functional help desk environment; communicates clearly with clients, co-workers, and supervisors, demonstrates quality customer service skills, maintains required documentation, and shows a thorough knowledge of computer components and PC technology. The Customer care agent displays effective negotiating skills and the ability to handle pre-and post-sales service, as well as exhibits workplace professionalism, stress management, and knowledge of health and safety practices.

http://www.northernc.on.ca/programs/apprentice/cc.html