Whitepapers
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A Fine Balance, The Impact of Offshore IT Services on Canada’s IT Landscape, PriceWaterhouseCoopers, 2004
This link is to report summary where the full version can be ordered.
The decision to offshore sources of IT services is an important issue affecting businesses, their employees and their customers, and collectively the future of Canada’s economy. This report makes an attempt to uncover insights from those already in the offshore IT services business, both providers and buyers. It also presents insights from, and makes recommendations for, various stakeholders, including governments, educators and trade associations.
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Exporting the Law, A legal analysis of State and Federal outsourcing legislation, The National Foundation for American Policy, April 2004 (PDF - 0.4 KB)
Legislators in at least 36 US states have introduced more than 100 bills to restrict overseas outsourcing and legislation on the issue has also proliferated at the federal level in the US. The aim of this study is to serve as the beginning of a necessary dialogue that transcends emotion and politics and highlights the core constitutional and legal concerns raised by the proposed outsourcing legislation in the US.
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Offshoring of Corporate Service Functions: The next global shift? (Chapter 4), World Investment Report 2004, UNCTAD
This link is to report summary where the full version can be ordered.
This 436-page report states that Canada is among a group of developed countries that is attracting the bulk of “offshored” service work, including call centres, information technology projects and regional headquarters.
Bulletin
Quarterly Trend Survey (March 2012)
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Contact Centre Canada is pleased to present our 4th Quarter Trend Report
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Contact Professional Alliance 2011-2012 Contact Centre Salary Survey
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Destination Canada 2011 Job Fair - France, Belgium
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June 2011 Survey Results
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Canadian Contact Centre industry leaders gathered at this year’s Annual General Meeting
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Contact Centre Canada is busy at work to bring industry information, tools, and strategies to contact centre leaders throughout Canada.
